Authorized Service Center

For on-site repair

Toll free: 877-861-2413

Plain Paper Laser Products



 

Fax 2300ML

Fax 2400ML

Fax 2500ML

Fax 2600

Fax 2750

Fax 3500ML

Fax 3550

Fax 3650

Fax 3750

Fax 4750

Fax 5750

  

 

Fax 2300ML, Fax 2400ML, Fax 2500ML, Fax 3500ML

Messages on the LCD

Probable Cause
PAPER EMPTY The paper empty sensor detects that no recording paper is loaded.
COVER OPEN The cover sensor detects that the open cover or the paper cassette cover is not closed, or the drum unit is not installed.
DOCUMENT JAM : Document jam The document length exceeds the limitation (400 or 90 cm). (Both the document front and rear sensors stay ON after the document has been fed by the registered length.) The document rear sensor detects no trailing edge of a document after the document has been fed by 400 cm. (The document rear sensor stays ON even after the document has been fed when the document front and rear sensors were OFF and ON, respectively.)
DOCUMENT JAM : Document loading error The document rear sensor detects no leading edge of a document within 10 seconds from the start of document loading operation. (The document rear sensor stays OFF even after the document has been fed when the document front sensor was ON.) The loaded document is too short. (Since the document is shorter than the distance between the document front and rear sensors, the document front sensor is turned OFF before the document rear sensor is turned ON.)
SCANNER ERROR In the scanning compensation data list, fifty percent or more of the white level data is faulty.
CLEAN UP SCANNER In the scanning compensation data list, less than fifty percent of the white level data is faulty.
TONER EMPTY The toner sensor has detected that there is no toner. If this message appears, recording is no longer possible.
CHANGE TONER The toner empty sensor has detected that there is not enough toner.
SET CARTRIDGE The toner sensor has detected that no toner cartridge is loaded.

CLEAN UP FILTER

PRESS STOP KEY

 If the thermistor (temperature sensing device) in the unit detects a temperature of 60 degrees C, recording becomes impossible.  this message is displayed at 57 degrees C, but recording is still possible at that temperature.
MACHINE ERROR xx "XX" indicates an error code.

If only an alarm beep is heard without any message on the LCD when the equipment is powered up, the ROM or RAM will be defective.

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Fax 2600

Messages on the LCD

Probable Cause
CHECK PAPER Even after paper pulling-in operation, the registration sensor does not detect paper.
OVER OPEN The cover sensor detects that the top cover is not closed or the sheet feeder cover sensor detects that the sheet feeder cover is not closed.
PRINTER JAM The paper ejection sensor stays OFF even after the registration sensor has gone OFF and the paper has been fed by the specified amount. The paper ejection sensor stays ON even after it has came ON and the paper has been fed by the specified amount.
DOCUMENT JAM : Document jam The document length exceeds the limitation (400 or 90 cm). (Both the document front and rear sensors stay ON after the document has been fed by the registered length.) The document rear sensor detects no trailing edge of a document after the document has been fed by 400 cm. (The document rear sensor stays ON even after the document has been fed when the document front and rear sensors were OFF and ON, respectively.)
DOCUMENT JAM : Document loading error The document rear sensor detects no leading edge of a document within 10 seconds from the start of document loading operation. (The document rear sensor stays OFF even after the document has been fed when the document front sensor was ON.) The loaded document is too short. (Since the document is shorter than the distance between the document front and rear sensors, the document front sensor is turned OFF before the document rear sensor is turned ON.)
CLEAN UP SCANNER In the scanning compensation data list, less than fifty percent of the white level data is faulty.
SCANNER ERROR In the scanning compensation data list, fifty percent or more of the white level data is faulty.
TONER LOW The toner sensor has detected that there is not enough toner.
TONER EMPTY The toner sensor has detected that there is no toner. If this message appears, recording is no longer possible.
SET CARTRIDGE The toner sensor has detected that no toner cartridge is loaded.

COOLING DOWN

PLEASE WAIT

(Appear alternately.)

 The toner thermister has detected that the toner temperature exceeded the specified level. If the temperature exceeds the preset level, recording is no longer possible.
CHANGE DRUM SOON The service life of the drum unit will expire soon. This message appears for one minute.
PC BUSY OR FAIL After connected with the host computer, the equipment has received no response from the computer. (A communications error has occurred.)

MACHINE ERROR XX

"XX" indicates an error code.

 

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Fax 2750

Messages on the LCD

Probable Cause
CHECK PAPER

Even after paper pulling-in operation, the registration sensor does not detect paper.
COVER OPEN

The cover sensor detects that the top cover is not closed or the sheet feeder cover sensor detects that the sheet feeder cover is not closed.
PRINTER JAM

The paper ejection sensor stays OFF even after the registration sensor has gone OFF and the paper has been fed by the specified amount. The paper ejection sensor stays ON even after it has came ON and the paper has been fed by the specified amount.
DOCUMENT JAM : Document jam

The document length exceeds the limitation (400 or 90 cm). (Both the document front and rear sensors stay ON after the document has been fed by the registered length.) The document rear sensor detects no trailing edge of a document after the document has been fed by 400 cm. (The document rear sensor stays ON even after the document has been fed when the document front and rear sensors were OFF and ON, respectively.)
DOCUMENT JAM : Document loading error

The document rear sensor detects no leading edge of a document within 10 seconds from the start of document loading operation. (The document rear sensor stays OFF even after the document has been fed when the document front sensor was ON.) The loaded document is too short. (Since the document is shorter than the distance between the document front and rear sensors, the document front sensor is turned OFF before the document rear sensor is turned ON.)
CLEAN UP SCANNER

In the scanning compensation data list, less than fifty percent of the white level data is faulty.
SCANNER ERROR

In the scanning compensation data list, fifty percent or more of the white level data is faulty.
TONER LOW The toner sensor has detected that there is not enough toner.
TONER EMPTY

The toner sensor has detected that there is no toner. If this message appears, recording is no longer possible.
SET CARTRIDGE The toner sensor has detected that no toner cartridge is loaded.

COOLING DOWN

PLEASE WAIT

(Appear alternately.)

The toner thermister has detected that the toner temperature exceeded the specified level. If the temperature exceeds the preset level, recording is no longer possible.
CHANGE DRUM SOON

The service life of the drum unit will expire soon. This message appears for one minute.
PC BUSY OR FAIL

After connected with the host computer, the equipment has received no response from the computer. (A communications error has occurred.)
PLS OPEN COVER

If this message appears, open and close the top cover. The message may disappear if opening/closing the top cover removes the error. If the error persists, the "MACHINE ERROR XX" will appear instead of this message.

MACHINE ERROR XX

PRESS STOP KEY

(Appear alternately.)

 "XX" indicates an error code.

If only an alarm beep is heard without any message on the LCD when the equipment is powered up, the ROM or RAM will be defective.

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Fax 3550, Fax 3650

Messages on the LCD

Probable Cause
CHECK PAPER Even after paper pulling-in operation, the registration sensor does not detect paper.
COVER OPEN

The cover sensor detects that the top cover is not closed or the sheet feeder cover sensor detects that the sheet feeder cover is not closed.
PRINTER JAM

The paper ejection sensor stays OFF even after the registration sensor has gone OFF and the paper has been fed by the specified amount. The paper ejection sensor stays ON even after it has came ON and the paper has been fed by the specified amount.
DOCUMENT JAM : Document jam

The document length exceeds the limitation (400 or 90 cm). (Both the document front and rear sensors stay ON after the document has been fed by the registered length.) The document rear sensor detects no trailing edge of a document after the document has been fed by 400 cm. (The document rear sensor stays ON even after the document has been fed when the document front and rear sensors were OFF and ON, respectively.)
DOCUMENT JAM : Document loading error

The document rear sensor detects no leading edge of a document within 10 seconds from the start of document loading operation. (The document rear sensor stays OFF even after the document has been fed when the document front sensor was ON.) The loaded document is too short. (Since the document is shorter than the distance between the document front and rear sensors, the document front sensor is turned OFF before the document rear sensor is turned ON.)
CLEAN UP SCANNER

In the scanning compensation data list, less than fifty percent of the white level data is faulty.
SCANNER ERROR

In the scanning compensation data list, fifty percent or more of the white level data is faulty.
TONER LOW The toner sensor has detected that there is not enough toner.
TONER EMPTY

The toner sensor has detected that there is no toner. If this message appears, recording is no longer possible.
SET CARTRIDGE The toner sensor has detected that no toner cartridge is loaded.

COOLING DOWN

PLEASE WAIT

(Appear alternately.)

The toner thermister has detected that the toner temperature exceeded the specified level. If the temperature exceeds the preset level, recording is no longer possible.
CHANGE DRUM SOON

The service life of the drum unit will expire soon. This message appears for one minute.
PC BUSY OR FAIL

After connected with the host computer, the equipment has received no response from the computer. (A communications error has occurred.)
PLS OPEN COVER

If this message appears, open and close the top cover. The message may disappear if opening/closing the top cover removes the error. If the error persists, the "MACHINE ERROR XX" will appear instead of this message.

MACHINE ERROR XX

PRESS STOP KEY

(Appear alternately.)

 "XX" indicates an error code.

If only an alarm beep is heard without any message on the LCD when the equipment is powered up, the ROM or RAM will be defective.

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Fax 3750

Messages on the LCD

Probable Cause
CHECK PAPER

Even after paper pulling-in operation, the registration sensor does not detect paper.
COVER OPEN

The cover sensor detects that the top cover is not closed or the sheet feeder cover sensor detects that the sheet feeder cover is not closed.
PRINTER JAM

The paper ejection sensor stays OFF even after the registration sensor has gone OFF and the paper has been fed by the specified amount. The paper ejection sensor stays ON even after it has came ON and the paper has been fed by the specified amount.
DOCUMENT JAM : Document jam

The document length exceeds the limitation (400 or 90 cm). Both the document front and rear sensors stay ON after the document has been fed by the registered length. The document rear sensor detects no trailing edge of a document after the document has been fed by 400 cm. The document rear sensor stays ON even after the document has been fed when the document front and rear sensors were OFF and ON, respectively.
DOCUMENT JAM : Document loading error

The document rear sensor detects no leading edge of a document within 10 seconds from the start of document loading operation. The document rear sensor stays OFF even after the document has been fed when the document front sensor was ON. The loaded document is too short. (Since the document is shorter than the distance between the document front and rear sensors, the document front sensor is turned OFF before the document rear sensor is turned ON.
CLEAN UP SCANNER

In the scanning compensation data list, less than fifty percent of the white level data is faulty.
SCANNER ERROR

In the scanning compensation data list, fifty percent or more of the white level data is faulty.
TONER LOW The toner sensor has detected that there is not enough toner.
TONER EMPTY

The toner sensor has detected that there is no toner. If this message appears, recording is no longer possible.
SET CARTRIDGE The toner sensor has detected that no toner cartridge is loaded.

COOLING DOWN

PLEASE WAIT

(Appear alternately.)

The toner thermister has detected that the toner temperature exceeded the specified level. If the temperature exceeds the preset level, recording is no longer possible.
CHANGE DRUM SOON

The service life of the drum unit will expire soon. This message appears for one minute.
PC BUSY OR FAIL

After connected with the host computer, the equipment has received no response from the computer. (A communications error has occurred.)
PLS OPEN COVER

If this message appears, open and close the top cover. The message may disappear if opening/closing the top cover removes the error. If the error persists, the "MACHINE ERROR XX" will appear instead of this message.

MACHINE ERROR XX

PRESS STOP KEY

(Appear alternately.)

 "XX" indicates an error code.

If only an alarm beep is heard without any message on the LCD when the equipment is powered up, the ROM or RAM will be defective.

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Fax 4750, Fax 5750

Messages on the LCD

Probable Cause

CHECK PAPER

CHECK PAPER#1

CHECK PAPER#2

 Even after paper pick-up operation, the manual insertion sensor does not detect paper.

For those models available with a second paper cassette, the message CHECK PAPER#1 or CHECK PAPER#2 will appear if the manual paper sensor or second registration sensor does not detect paper, respectively.  If both sensors detect no paper, CHECK PAPER will appear.

CHECK CASSETTE

CHECK CASSETTE#1

CHECK CASSETTE#2

 The cassette sensor detects that no paper cassette is loaded.

For those models with a second paper cassette, the message CHECK CASSETTE#1 or CHECK CASSETTE #2 will appear if the cassette sensor or the second cassette sensor does not detect the paper cassette, respectively.  If both sensors detect no cassette, CHECK CASSETTE will appear.
COVER OPEN The cover sensor detects that the front cover is not closed.
PRINTER JAM The paper ejection sensor stays OFF even after the registration sensor has gone OFF and the paper has been fed by the specified amount. The paper ejection sensor stays ON even after it has came ON and the paper has been fed by the specified amount.
DOCUMENT JAM : Document jam The document length exceeds the limitation (400 or 90 cm). Both the document front and rear sensors stay ON after the document has been fed by the registered length. The document rear sensor detects no trailing edge of a document after the document has been fed by 400 cm. The document rear sensor stays ON even after the document has been fed when the document front and rear sensors were OFF and ON, respectively.
DOCUMENT JAM : Document loading error The document rear sensor detects no leading edge of a document within 10 seconds from the start of document loading operation. The document rear sensor stays OFF even after the document has been fed when the document front sensor was ON. The loaded document is too short. (Since the document is shorter than the distance between the document front and rear sensors, the document front sensor is turned OFF before the document rear sensor is turned ON.
CLEAN UP SCANNER In the scanning compensation data list, less than fifty percent of the white level data is faulty.
SCANNER ERROR In the scanning compensation data list, fifty percent or more of the white level data is faulty.
TONER LOW The toner sensor has detected that there is not enough toner.
TONER EMPTY The toner sensor has detected that there is no toner. If this message appears, recording is no longer possible.
COOLING DOWN The controller, which monitors the incasing thermistor (temperature sensing device) and the heater thermistor, has detected the temperature inside the equipment or the temperature of the heater has exceeded the specified level.  If either temperature exceeds the preset level, recording is no longer possible.
CHANGE DRUM SOON The service life of the drum unit will expire soon. This message appears for one minute.
PLS OPEN COVER If this message appears, open and close the top cover. The message may disappear if opening/closing the top cover removes the error. If the error persists, the "MACHINE ERROR XX" will appear instead of this message.
MACHINE ERROR XX   "XX" indicates an error code.
If only an alarm beep is heard without any message on the LCD when the equipment is powered up, the ROM or RAM will be defective.

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This information is subject to change without notice and is provided "as is" with no warranty.

Skill Office Machines shall not be liable for any incidental, special, direct, indirect or consequential damages in connection with the use of this material.